FAQ – Frequently Asked Questions

Absolutely yes. The gallery deals exclusively with original prints: lithographs, etchings, woodcuts, and screen prints from the 20th century, as well as a selection of Japanese prints by Masters such as Hokusai, Hiroshige, and Utamaro, and contemporary artists who specialize in art printing. Each work is accompanied by a certificate of authenticity.

An “original print” is not a photomechanical reproduction or a poster. It is a work conceived by the artist for a given medium (matrix) and printed manually. Each impression has its own soul and story.

Certainly. Each print comes with a guarantee of authenticity on letterhead, with precise information about the author, technique, condition, and, where applicable, edition, references to catalogues raisonnés, and bibliography.

The actual image sizes are provided in centimeters or millimeters, in the order of height by width. Upon request, it is also possible to obtain the dimensions of the white margins of the print sheet. Some works feature simulations and renderings that provide an indicative idea of the framed work displayed as a decorative element.

Our gallery offers original modern and contemporary prints by artists such as Picasso, Chagall, Matisse, Miró, Braque, Calder, Toulouse-Lautrec, Delaunay, and others; Japanese Ukiyo-e and Shinhanga prints (including works by Hokusai and Hiroshige); sculptures and vases; antique prints from the 14th to the 19th century; works by contemporary artists. All exhibited works are selected based on quality criteria, certainty of provenance, and condition.

Certainly, it is the best way to appreciate the quality of the paper and the vibrancy of the colors. We look forward to seeing you in our gallery at Via Torquato Tasso 11 (Piazza IV Marzo), in the historic center of Turin, during opening hours.

Yes, you can browse the catalog of available works in the gallery directly on the website www.elenasalamon.com, divided by epochs and artists and regularly updated with the new acquisitions. Hovering over the image of the work will activate an automatic zoom that will allow you to observe some precious details more closely.

We accept major payment methods, debit, credit, and prepaid cards, digital wallets, and PayPal; on-site, you can also pay by bank transfer and Satispay.

We provide a high level of security for online payments, made through the integrated payment system of Shopify and PayPal.

Yes, installment payments can be arranged. In this case, the piece will remain in the gallery secured and reserved for you until the balance is paid. To find the ideal solution, write to elena@elenasalamon.com.

If you have difficulty completing the online purchase process, please do not hesitate to contact us at the address elena@elenasalamon.com: we will assist you in completing the order as quickly as possible.

If you choose the "Pickup" option, you can pick up your order at the gallery on the first working day after the purchase, that is, from the receipt of the order confirmation.
Shipments are made with the DHL Express Courier service, fast and guaranteed. The indicative delivery times are from 1 to 4 working days in Italy, from 3 to 6 working days in the countries of the European Community, and up to 10 working days in the remaining countries of the world. For more information, please consult the dedicated page.

Shipping is free in Italy for orders over €300.00.
For more information, please consult the dedicated page.

We ship worldwide. You can get more information by contacting the gallery at elena@elenasalamon.com or consulting the dedicated page.

Each piece is carefully packaged and then entrusted to the courier: you will receive an email with the code to track it on the DHL Express Courier website until the delivery date.

It is very important that the information provided for shipping is completely accurate. We recommend providing an address with availability for pickup and using the tracking code to follow the delivery of the package, in order to avoid delays. We rely on the DHL Express Courier service, which is fast and guaranteed. If you do not receive the package within 15 days from the date of purchase, we recommend contacting us immediately at elena@elenasalamon.com: we will personally take care of your order and work to find a solution to the problem as quickly as possible. At the time of delivery by the courier, we invite you to carefully check that the packaging is intact and not damaged or altered.
If you receive damaged goods, please contact us immediately at elena@elenasalamon.com including photos of the packaging and the print. We will work to find a solution. For more information, please consult the dedicated page.

Certainly, as required by law: once you receive the print, if you are not satisfied with the purchase, you can return it. The shipping costs for the return of the artwork, intact, are at your expense.
For online purchases, a refund is provided. For gallery purchases, however, you can obtain a product exchange or a voucher of equal value to the returned artwork. You can also make an exchange to acquire works of lesser value than the originally purchased artwork, receiving a voucher equal to the difference.
Any request for withdrawal must be made within 14 days of receiving the artwork, via the specific link in the order confirmation email. Custom or made-to-order products cannot be refunded or exchanged for a voucher. For more information, please feel free to contact us at elena@elenasalamon.com or consult the dedicated page.

Certainly. We can provide a gift wrapping and include a personalized message. Alternatively, you can give a Gift Card: find all available options here. For more information, please feel free to contact us at elena@elenasalamon.com.

Yes, we can ship the work, packaged as a gift with any personalized message you wish, to the address you desire. The receipt for the payment will be sent only to you via email.

It is possible to use the Gift Card on all works available in the gallery and on our website. Any remaining balance will be available for future purchases. If the work exceeds the value of the voucher, you just need to pay the difference.
The Gift Card is valid for 2 years from the date of purchase.

Art should evoke emotions; it's better not to be influenced solely by investments and trends. If you have doubts about the size or impact of the work in a room, write to the address elena@elenasalamon.com: we will help you visualize it better, using simulations and renderings available on the site.

Certainly. Each print comes with a guarantee of authenticity on letterhead, with precise information about the author, technique, condition, and, where applicable, edition, references to catalogues raisonnés, and bibliography.

To best preserve your print, avoid direct exposure to sunlight and excessive humidity. Always choose quality glass and pH neutral mats to prevent the paper from yellowing over time.

The gallery offers an art evaluation and consulting service available on-site, but also online.

Yes, it is possible to pick up at the gallery by selecting the "Pickup" option at the time of purchase. You can pick up your order at the gallery on the first business day after the purchase, that is, from the receipt of the order confirmation.

Generally no, the gallery is open Tuesday, Wednesday, and Friday from 3:00 PM to 7:00 PM, Thursday from 10:30 AM to 7:00 PM, and Saturday from 10:30 AM to 6:00 PM.

You can subscribe to the newsletter directly from the website to receive updates on new acquisitions and exhibitions.

Yes, you can follow the gallery on Facebook and Instagram to stay in touch even from a distance.