Terms and Conditions of Sale
General terms and conditions of sale
These general terms and conditions of sale apply to all sales concluded with Elena Salamon – Modern Art, Via Torquato Tasso 11, 10122 Turin, Italy, registered with the Chamber of Commerce under no. TO1083800.
For each order, the buyer confirms that they have read the purchase information and accept all the terms and conditions of sale without reservation.
Personal data controller
Any personal data provided or collected through the transactions you carry out on www.elenasalamon.com will be processed by Elena Salamon – Modern Art, Via Torquato Tasso 11, 10122 Turin, Italy. If you have any questions about the Privacy Policy, please contact elena@elenasalamon.com. You can also contact the same address with questions about your personal data that has been collected, or to request its modification or deletion.
What personal data of customers is collected on www.elenasalamon.com?
In general, you can browse our services on the Internet without transmitting your personal data. You are always free to decide whether or not to provide your data. However, if you wish to make a purchase through our website or receive our newsletter, you will be asked to provide your personal data. The data to be provided include your first and last name, address, email address, and other personal data requested by www.elenasalamon.com as applicable.
• Personal data you provide: we receive and store any data you enter on our website or provide to us in any other way. You can choose not to provide certain data, but in that case you may not be able to use some of our services.
• Personal data collected automatically: we receive and store certain categories of personal data whenever you interact with us. For example, like many websites, we use “cookies” and obtain certain data when your web browser accesses www.elenasalamon.com.
Cookies
• Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your web browser to allow our systems to recognize your browser and provide services such as keeping items in your cart between visits and sending personalized advertising about other websites.
• The “Help” section in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to set your browser to notify you when it receives a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the relevant manufacturer’s website. Since cookies allow you to use some key features of www.elenasalamon.com, we recommend leaving them enabled. For example, if you block or reject our cookies, you will not be able to add items to your cart, proceed to checkout, or use any product or service on www.elenasalamon.com that requires registration.
Payment security
Purchases made on www.elenasalamon.com are secure and guaranteed. Online credit card payments are completely risk-free. Payment information is encrypted during transmission and handled directly by PayPal, the world leader in online payments. Elena Salamon – Modern Art will never have access to your credit card number, nor will it process or store the data you provide on its systems. Elena Salamon – Modern Art will only receive confirmation that the transaction was successful.
More information about PayPal: www.paypal.com.
Payment methods
All data is transferred in encrypted form using an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by third parties. Elena Salamon – Modern Art offers two different payment methods to meet every need:
• Online credit card payments (including PostePay) are available for purchases from Italy.
• Payment with PayPal is available for purchases from Italy and abroad.
Payment with PayPal
PayPal, an eBay company, is a fast and secure payment system. Once payment through PayPal is complete, the buyer will be redirected to the PayPal website, where they can access their account by entering their personal email address and password or their card details. After registering, you can make payments through PayPal without having to enter your details again, including for subsequent purchases. If you choose to pay with PayPal, the amount is charged directly to the assigned credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay). PayPal protects the buyer’s information because no financial information is shared. PayPal will send a confirmation email for every transaction made using this method. The order amount is charged to the PayPal account when the order is received. If the order is canceled, the amount is refunded to the Customer’s PayPal account.
Is the security of my personal data guaranteed?
• We are committed to protecting the security of your personal data during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter.
• It is important to take appropriate measures to protect your password and computer from unauthorized access. Always make sure you log out when using a computer shared with other users.
| Country | Shipping cost |
| Italy | 10.00€ |
| Europe | 30.00€ |
| Liechtenstein, Malta, United Kingdom | 40.00€ |
| USA, Canada | 40.00€ |
| Rest of the world | 50.00€ |
Shipping
Elena Salamon – Modern Art offers the convenience of having goods delivered directly to your home through our partner DHL, a fast and reliable express courier service. Elena Salamon – Modern Art ships worldwide. Estimated delivery times are:
• 1-4 business days for Italy
• 3-6 business days for European Community countries
• 8-10 business days for the rest of the world
Delivery times may also vary due to force majeure, such as weather conditions and strikes. More information on DHL: www.dhl.it
Any import customs duties and any additional taxes are the buyer’s responsibility.
Delivery methods
Ordered products are delivered to the postal address specified by the customer on the order form. Deliveries are made Monday to Friday during normal business hours, excluding national holidays. Delivery is considered complete when the product is made available to the customer at the address specified on the order form. Upon delivery by the courier appointed by Elena Salamon – Arte Moderna, the customer must carefully check that the packaging is intact and undamaged or otherwise unaltered. Any damage to the package, packaging, or artwork must be reported immediately by the customer, who may contact Elena Salamon – Arte Moderna, specifying the order affected by the issue. When your order is shipped, you will be sent the tracking number by email so you can track the package on the courier’s website until the delivery date. For any communications, DHL may contact the customer using the telephone number provided to Elena Salamon – Arte Moderna when completing the order form.
Failure to deliver
We recommend using the tracking number to follow your package’s delivery. If you do not receive your package within 30 days of the purchase date, please contact us. We will personally handle your order and resolve the issue.
Complaints and right of withdrawal
Any complaints must be submitted within 8 days of receiving the artwork. Return shipping costs are borne by the buyer, and the artwork must be returned in its original packaging.
Any request to withdraw from the purchase must be submitted by email within 14 days of receiving the artwork (European Directive 2011/83/EU on Consumer Rights).
Warranty
All artworks offered come with a certificate of authenticity and are shipped with an official receipt or detailed invoice, as well as the aforementioned certificate of authenticity. Only these two documents are valid.